ORDERING INFORMATION & INSTRUCTIONS:
Answers to Your Questions About Shipping, Payment Methods, Exchanges
Please note that we usually ship the same (or next) day that your payment is received.
Items are shipped via insured priority mail with tracking and signature required via the US Postal Service, with a 2-4 working day delivery time.
We are located on the West Coast, so for East Coast, Hawaii and rural delivery please allow 2-7 working day delivery time.
We only charge your credit card when we ship and only charge for the items sent.
We email USPS tracking info to you so that you may track the package on its' journey to you via www.usps.com.
If you were not home for delivery, your postman will leave a pink pick up slip in your mailbox for you to retrieve the package at your local main post office.
You can also reschedule delivery via this link: https://redelivery.usps.com/redelivery/
If your order does not arrive in 10 working days, please contact us so that we may track and investigate with the postal service.
If lost, we will file a claim, and upon claim payment, we can resend your merchandise, subtitute another item of your choosing, or refund if the item is sold out. Shipping costs are non-refundable.
Please note that the post office does not pay claims on items shown delivered to your door, so we cannot be responsible for items stolen from your mailbox.
Write, email, or call us with your questions at 714-525-7865, 12:00-7:00 pm Mon.-Sat. or 12:00-6:00 pm Sun. Pacific time. Sorry, no C.O.D. or telephone orders.
MAIL ORDER EXCHANGES:
We will make every attempt to remedy any problems, however, there are NO REFUNDS. Notify us within 7 days of receipt if you desire an exchange. Note: unauthorized returns are subject to a 25% restocking fee. Exchange merchandise must be returned within 7 days of receipt in unused, unworn, odor-free, new condition with tags attached and/or in original packaging. Merchandise exchange credit is for the value of merchandise only, not freight. The customer must pay for the shipping costs of returning item(s) and must pay for shipping of the new item (However, if defective or incorrect merchandise is received, we will pay shipping cost of replacement.) Hosiery and body jewelry are not returnable.
IN STORE EXCHANGES:For items purchased in our Fullerton store the item must be exchanged unworn and odor free in original packaging with tags attached accompanied by store receipt (either credit card slip or register receipt) within 7 days of purchase. There are no refunds, exchanges only. Sale items and lingerie are not exchangeable or returnable for any reason. Sorry no exceptions.
DETAILS ABOUT PAYMENT METHODS:
All orders must be paid in advance in U.S. dollars in one of the following three ways:
Cash (at your own risk),
Money Order(preferably AMEX or USPS postal money orders) or Western Union (they send us your money for a small fee.) Please use the name "Terri Kennedy" when sending via Western Union.
Credit Card-MC, Visa, Discover (U.S./Canada residents only)
Money orders must be in U.S. dollars, drawn on a U.S. based bank, and made out to Ipso Facto as the payee.
For best results enclose a copy of the order with your payment or a handritten note indicating what you ordered.
You may also use Western Unionto send payment. They send us your money to a nearby WU office for a small fee. Please use the name "Terri Kennedy" when sending.
Or you can use Moneygram. Here are the instructions for Western Union or Moneygram:
Use the "buy" buttons next to the item you are buying on our webpage.
This will take you to a secure order form when you are finished shopping.
On the Ipso Facto order form choose "western union/moneygram" as the form of payment.
Then visit www.westernunion.com or www.moneygram.com or a WU/Moneygram physical location to make payment.
Payment options via WU and Moneygram are credit/debit cards, direct debit from your bank account, or cash at their physical locations.
To pay by credit card on Western Union's site choose the "online" option, then on the next page click on "money in minutes" after selecting your country of origin and "USA" as the destination.
Then follow the prompts from there and send us the MTCN number via email to email@example.com when your transaction is complete.
Please use the name Terri Kennedy as the payee.
The online "Money in Minutes" same day service transfer is the preferred method, by which they wire your payment to an office near us.
Please note Western Union charges varying fees for their services. When you notify us via email of the control number (Western Union will do this for an extra fee) we will pick up the cash at our local Western Union or Moneygram office and we will ship the same day or next business day.
Ipso Facto address:
517 N. Harbor Blvd., Fullerton, CA 92832
For orders within the United States:
|Order Dollar Total||Freight Charge|
|$1.00 - $20.00||$8.95|
|$20.01 - $50.00||$13.95|
|$50.01 - $100.00||$18.95|
|$100.01 - $200.00||$23.95|
|$200.01 and above||$29.95|