Please note that we usually ship (via regular post) the same (or next) day payment is received. Clothing items are usually sent via Priority mail via US Postal Service, with a 2-4 working day delivery time. Very small items, or items where the freight cost is $3.75 to $6.75 are sent via regular first class mail (approx 5-7 day delivery time). If you are not home, the postman *should* leave a yellow slip to pick up your package at your main post office branch. If we have shipped your package and it remains undelivered please go to your main post office, as more than likely you will find that they are holding it there for you (usually for approx 10 days.)
We are located on the West Coast, so for East Coast, Hawaii and rural delivery please allow 2-7 working day delivery time. Please note that out of stock items and shoes, and heavy items can take slightly longer, up to 10-14 working days. Due to time constraints we do not provide rush delivery or shipping confirmations on every order(though you can request signature confirmation for an additional $2.35 Since we usually ship the same day that you place your order and we notify those whose orders are delayed, shipping confrimation is redundant. If you want tracking or rush delivery please put your request in the notes section of the order form and we will try to honor it. We are a small company and are very busy trying to get all orders out as quickly as possible. Customers are notified of any delay due to restock or credit card (or AVS) problems. We may run out of items quickly so not all orders are filled to completion. We only charge your credit card when we ship and only charge for the items sent. Shipping costs are adjusted accordingly based on the dollar value of your order (see our freight chart below). There are no backorders. So in the event you do not recieve your entire order please read the enclosed receipt which will detail what was shipped, list the out of stock items and show your adjusted total. We cannot always call or email prior to shipping incomplete orders (we usually try to offer alternatives if other sizes or colors are available), but if this is unsatisfactory please write a note in the message portion of your order form of any special instructions for signature confirmation, etc(ie. Please cancel order if item such and such is Sold out.). Also note that we have no control over the placement of packages at your location. Therefore messages such as "please leave package at back door" will not be honored. You would need to make such arrangements with your local postal carrier. Tracking is available upon request but we do not automatically provide ship confirmations or tracking on each order.
If your order does not arrive in 4 weeks, please contact us so that we may make a claim with the postal service and resend your merchandise. Claims cannot be made prior to 4 weeks. You will need to mail us a signed statement of non receipt (to above address) to facilitate a claim for replacement. Please note: the post office no longer covers claims for items stolen once delivered, so we cannot be responsible for loss if the item is trackable to your door.
Write, email, or call us with your questions at 714-525-7865 (or fax 714-525-5053), 12:00-7:00 pm Mon.-Sat. or 12:00-6:00 pm Sun. Pacific time. Sorry, no C.O.D. or telephone orders.
MAIL ORDER EXCHANGES:
We will make every attempt to remedy any problems, however, there are NO REFUNDS. Notify us within 7 days of receipt if you desire an exchange. Note: unauthorized returns are subject to a 25% restocking fee. Exchange merchandise must be returned within 14 days of receipt in unused, unworn, odor-free, new condition with tags attached and/or in original packaging. Merchandise exchange credit is for the value of merchandise only, not freight. The customer must pay for the shipping costs of returning unwanted item(s) and must enclose payment to cover return shipping of new item (However, if defective or incorrect merchandise is received, we will pay shipping cost of replacement.) Hosiery and body jewelry are not returnable. If an item you order is no longer available, we will contact you for an alternate choice or grant store credit.
IN STORE EXCHANGES:For items purchased in our Fullerton store the item must be exchanged unworn and odor free in original packaging with tags attached accompanied by store receipt (either credit card slip or register receipt) within 7 days of purchase. There are no refunds, exchanges only, Sale items and lingerie are not exchangeable or returnable for any reason. Sorry no exceptions.
All orders must be paid in advance in U.S. dollars in one of the following three ways:
Cash (at your own risk),
Money Order(preferably AMEX or USPS postal money orders) or Western Union (they send us your money for a small fee.) Please use the name "Terri Kennedy" when sending via Western Union.
Credit Card-MC, Visa, Discover (U.S./Canada residents only)
Money orders must be in U.S. dollars, drawn on a U.S. based bank, and made out to Ipso Facto as the payee.
For best results enclose a copy of the order with your payment or a handritten note indicating what you ordered.
You may also use Western Unionto send payment. They send us your money to a nearby WU office for a small fee. Please use the name "Terri Kennedy" when sending.
Or you can use Moneygram. Here are the instructions for Western Union or Moneygram:
Use the "buy" buttons next to the item you are buying on our webpage.
This will take you to a secure order form when you are finished shopping.
Our order form will allow you to choose "western union" as a form of payment.
Then pay via Western Union's (or Moneygram's website) or at a WU/Moneygram office near you using your credit card to wire us the amount indicated on your Ipso Facto order form. Please use the name Terri Kennedy as the payee. Use "Money in Minutes" transfer and the receive option of "pick up at agent location-cash." Please note Western Union charges varying fees for their services. When you notify us via email of the control number (Western Union will do this for an extra fee) we will pick up the cash at our local Western Union office and we will ship the same day or next business day.
Ipso Facto address:
517 N. Harbor Blvd., Fullerton, CA 92832
For orders within the United States:
|Order Dollar Total||Freight Charge|
|$1.00 - $20.00||$5.95|
|$20.01 - $50.00||$10.75|
|$50.01 - $100.00||$14.75|
|$100.01 - $200.00||$18.75|
|$200.01 and above||$24.75|
For foreign order form click here. Back to the Ipso Facto Homepage Index
517 N. Harbor Blvd, Fullerton, CA 92832
ph: 714-525-7865 fax: 714-525-5053